Beachbody.com: I was to be contacted by the support team withi...
A Beachbody.com customer review by GetHuman user ~Krystal from November 20th, 2017
Background on ~Krystal's case
GetHuman: ~Krystal - can you tell our other Beachbody.com customers when your case took place?
~Krystal: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Beachbody.com, and if so, how?
GetHuman: And which of these common Beachbody.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Krystal a list of common Beachbody.com problems)
~Krystal: "Cancel order" was why I was trying to call.
~Krystal's review of Beachbody.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Beachbody.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Krystal: I was to be contacted by the support team within **-** hours and still haven't been, it's been a week. It has also been almost * months and have not yet received my return refund.
GetHuman: Let's quantify your experience contacting Beachbody.com. On a scale of 1 to 5, how easy is it go get help on a Beachbody.com problem?
~Krystal: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Krystal: I'd give them a four out of five on communication.
GetHuman: And what about Beachbody.com's ability to quickly and effectively address your problem?
~Krystal: For that I would say three out of five.
GetHuman: And finally- any advice for other Beachbody.com customers?
~Krystal: Call them early in the day or late. Don't forget any personal or account information you might need for Beachbody.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Krystal taken from his Beachbody.com customer service problem that occurred on November 13th, 2017.