Belk: I ordered an item on * days ago. Since then, my...
A Belk customer review by GetHuman user GetHuman-373787 from November 18th, 2017
Background on GetHuman-373787's case
GetHuman: GetHuman-373787 - can you tell our other Belk customers when your case took place?
GetHuman-373787: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to Belk, and if so, how?
GetHuman: And which of these common Belk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-373787 a list of common Belk problems)
GetHuman-373787: "Complaint" was why I was trying to call.
GetHuman-373787's review of Belk customer service
GetHuman: So how would you sum up your experience for GetHuman's Belk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-373787: I ordered an item on * days ago. Since then, my order has been "In Process." No shipping date has been indicated. I have called the customer service department almost daily and have been getting different responses varying from "my item will be shipped sometime today" to "I have no information as to why your order has not been shipped since your item is in stock." I am very disappointed with Belk. I only ordered from them because of one of their sales. Needless to say I will never order from them again.
GetHuman: Let's quantify your experience contacting Belk. On a scale of 1 to 5, how easy is it go get help on a Belk problem?
GetHuman-373787: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-373787: I'd give them a two out of five on communication.
GetHuman: And what about Belk's ability to quickly and effectively address your problem?
GetHuman-373787: For that I would say one out of five.
GetHuman: And finally- any advice for other Belk customers?
GetHuman-373787: Call them early in the day or late. Don't forget any personal or account information you might need for Belk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-373787 taken from his Belk customer service problem that occurred on November 15th, 2017.