Belk: was given the run-around * different times... i...

A Belk customer review by GetHuman user ~anonymous from November 20th, 2017

Background on ~anonymous's case

GetHuman: ~anonymous - can you tell our other Belk customers when your case took place?
~anonymous: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to Belk, and if so, how?
~anonymous: I used the 800-669-6550 number I found for on the GetHuman Belk customer phone number page I was on: Belk Customer Service Phone Number
GetHuman: And which of these common Belk customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Belk problems)
~anonymous: "Cancel order" was why I was trying to call.

~anonymous's review of Belk customer service

GetHuman: So how would you sum up your experience for GetHuman's Belk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: was given the run-around * different times... it took * weeks before a manger admitted to having never shipped our package.
GetHuman: Let's quantify your experience contacting Belk. On a scale of 1 to 5, how easy is it go get help on a Belk problem?
~anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Belk's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Belk customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Belk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Belk customer service problem that occurred on November 18th, 2017.

Belk

1.00 of 5 stars | 15 reviews

~anonymous's Belk Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Belk, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Belk in any way.

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