Belkin: I'm very happy with this experience. I only wa...
A Belkin customer review by GetHuman user ~Hector from November 26th, 2017
Background on ~Hector's case
GetHuman: ~Hector - can you tell our other Belkin customers when your case took place?
~Hector: Yup. It was late at night, on November 16th.
GetHuman: Did you reach out to Belkin, and if so, how?
GetHuman: And which of these common Belkin customer issues best describes the reason you wanted to talk to them?
(Shows ~Hector a list of common Belkin problems)
~Hector: "None of those really matches why I wanted to call Belkin that day." was why I was trying to call.
~Hector's review of Belkin customer service
GetHuman: So how would you sum up your experience for GetHuman's Belkin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hector: I'm very happy with this experience. I only waited * minutes or less to speak to a human, and she helped me go online on my desktop computer and reset my password so I could connect my new android to my router. I live in the country and usually cannot get data on my android out here, so I couldn't use my new android to solve the problem, and I had to buy a computer, since I didn't know anyone who might lend me their computer. But that's not Belkin's fault. I had forgotten my password and couldn't get it with my android while talking to customer support because I can't talk on it and surf the net with it at the same time. Problem solved.
GetHuman: Let's quantify your experience contacting Belkin. On a scale of 1 to 5, how easy is it go get help on a Belkin problem?
~Hector: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hector: I'd give them a two out of five on communication.
GetHuman: And what about Belkin's ability to quickly and effectively address your problem?
~Hector: For that I would say three out of five.
GetHuman: And finally- any advice for other Belkin customers?
~Hector: Call them early in the day or late. Don't forget any personal or account information you might need for Belkin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hector taken from his Belkin customer service problem that occurred on November 16th, 2017.