Belkin: My new android had crashed after I bought my be...
A Belkin customer review by GetHuman user ~Hector from November 26th, 2017
Background on ~Hector's case
GetHuman: ~Hector - can you tell our other Belkin customers when your case took place?
~Hector: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Belkin, and if so, how?
GetHuman: And which of these common Belkin customer issues best describes the reason you wanted to talk to them?
(Shows ~Hector a list of common Belkin problems)
~Hector: "None of those really matches why I wanted to call Belkin that day." was why I was trying to call.
~Hector's review of Belkin customer service
GetHuman: So how would you sum up your experience for GetHuman's Belkin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hector: My new android had crashed after I bought my belkin router and configured it. I had planned to use just my android to go online with my satellite internet instead of buying a new computer after my old laptop finally died. But after I sent the defective android back to T-Mobile I couldn't get back on my router with my new android. I usually can't get data out here in the country, so belkin had advised me to either borrow or buy a computer and call them back. I was really frustrated. I got a great deal on a refurbished Dell desktop computer with monitor, speakers, keyboard, mouse, etc, from a computer repair shop near my home...only $***.** for everything. Then I called belkin again and had a great experience connecting my android to the router with their help.
GetHuman: Let's quantify your experience contacting Belkin. On a scale of 1 to 5, how easy is it go get help on a Belkin problem?
~Hector: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hector: I'd give them a two out of five on communication.
GetHuman: And what about Belkin's ability to quickly and effectively address your problem?
~Hector: For that I would say one out of five.
GetHuman: And finally- any advice for other Belkin customers?
~Hector: Call them early in the day or late. Don't forget any personal or account information you might need for Belkin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hector taken from his Belkin customer service problem that occurred on November 16th, 2017.