Bell Canada: We needed clarification an a billing charge. W...
A Bell Canada customer review by GetHuman user ~yrag from November 9th, 2017
Background on ~yrag's case
GetHuman: ~yrag - can you tell our other Bell Canada customers when your case took place?
~yrag: Sure. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~yrag a list of common Bell Canada problems)
~yrag: "Lower my bill" was why I was trying to call.
~yrag's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yrag: We needed clarification an a billing charge. We waited, they answered, we asked our question, were put on hold and after ** minutes of waiting the lined went dead. This happened three times and every time we had to start from step one. I honestly believe that htis is part of their plan and that they have no intention to answer your questions.
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
~yrag: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yrag: I'd give them a two out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
~yrag: For that I would say three out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
~yrag: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yrag taken from his Bell Canada customer service problem that occurred on November 6th, 2017.