Bergdorf Goodman: *th call over * days. Same result. Not very p...
A Bergdorf Goodman customer review by GetHuman user GetHuman-348082 from November 26th, 2017
Background on GetHuman-348082's case
GetHuman: GetHuman-348082 - can you tell our other Bergdorf Goodman customers when your case took place?
GetHuman-348082: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Bergdorf Goodman, and if so, how?
GetHuman: And which of these common Bergdorf Goodman customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-348082 a list of common Bergdorf Goodman problems)
GetHuman-348082: "Warranty claim" was why I was trying to call.
GetHuman-348082's review of Bergdorf Goodman customer service
GetHuman: So how would you sum up your experience for GetHuman's Bergdorf Goodman customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-348082: *th call over * days. Same result. Not very pleasant people answering the phone. And, do not seem very knowledgeable or interested in customer satisfaction. Perhaps this is something new. Never had this issue with BG before but others should be aware.
GetHuman: Let's quantify your experience contacting Bergdorf Goodman. On a scale of 1 to 5, how easy is it go get help on a Bergdorf Goodman problem?
GetHuman-348082: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-348082: I'd give them a four out of five on communication.
GetHuman: And what about Bergdorf Goodman's ability to quickly and effectively address your problem?
GetHuman-348082: For that I would say three out of five.
GetHuman: And finally- any advice for other Bergdorf Goodman customers?
GetHuman-348082: Call them early in the day or late. Don't forget any personal or account information you might need for Bergdorf Goodman to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-348082 taken from his Bergdorf Goodman customer service problem that occurred on November 22nd, 2017.
Bergdorf Goodman
2.00 of 5 stars | 14 reviews
GetHuman-348082's Bergdorf Goodman Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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