Track order for Bergdorf Goodman
A Bergdorf Goodman customer review by GetHuman user GetHuman-wangjia from December 8th, 2017
Background on GetHuman-wangjia's case
GetHuman: GetHuman-wangjia - can you tell our other Bergdorf Goodman customers when your case took place?
GetHuman-wangjia: Yeah. It was late at night, on November 30th.
GetHuman: Did you reach out to Bergdorf Goodman, and if so, how?
GetHuman: And which of these common Bergdorf Goodman customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-wangjia a list of common Bergdorf Goodman problems)
GetHuman-wangjia: "Change order" was why I was trying to call.
GetHuman-wangjia's review of Bergdorf Goodman customer service
GetHuman: So how would you sum up your experience for GetHuman's Bergdorf Goodman customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-wangjia: Track order for Bergdorf Goodman
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-wangjia: I placed an order, supposedly it needs delivery signature from fedex, but I have never signed and received the item, but BG cliams that fedex had the signature which only contains my last name.
GetHuman: Let's quantify your experience contacting Bergdorf Goodman. On a scale of 1 to 5, how easy is it go get help on a Bergdorf Goodman problem?
GetHuman-wangjia: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-wangjia: I'd give them a five out of five on communication.
GetHuman: And what about Bergdorf Goodman's ability to quickly and effectively address your problem?
GetHuman-wangjia: For that I would say four out of five.
GetHuman: And finally- any advice for other Bergdorf Goodman customers?
GetHuman-wangjia: Call them early in the day or late. Don't forget any personal or account information you might need for Bergdorf Goodman to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-wangjia taken from his Bergdorf Goodman customer service problem that occurred on November 30th, 2017.
Bergdorf Goodman
2.00 of 5 stars | 14 reviews
GetHuman-wangjia's Bergdorf Goodman Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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