Bergners.com: Have experienced problems with site yesterday a...
A Bergners.com customer review by GetHuman user ~tawny from November 25th, 2017
Background on ~tawny's case
GetHuman: ~tawny - can you tell our other Bergners.com customers when your case took place?
~tawny: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Bergners.com, and if so, how?
GetHuman: And which of these common Bergners.com customer issues best describes the reason you wanted to talk to them?
(Shows ~tawny a list of common Bergners.com problems)
~tawny: "Cancel order" was why I was trying to contact.
~tawny's review of Bergners.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Bergners.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tawny: Have experienced problems with site yesterday and today. Spending hours trying to get my orders into the system. When I called was told that I had too many items in an order and needed to split into two order. This did not resolve my problem. The phone agent did not want to help me by placing the order over the phone.
GetHuman: Let's quantify your experience contacting Bergners.com. On a scale of 1 to 5, how easy is it go get help on a Bergners.com problem?
~tawny: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tawny: I'd give them a one out of five on communication.
GetHuman: And what about Bergners.com's ability to quickly and effectively address your problem?
~tawny: For that I would say two out of five.
GetHuman: And finally- any advice for other Bergners.com customers?
~tawny: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bergners.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tawny taken from his Bergners.com customer service problem that occurred on November 18th, 2017.
Bergners.com
1.00 of 5 stars | 10 reviews
~tawny's Bergners.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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