Bergners.com: Jennifer in the women's small wear was a great...
A Bergners.com customer review by GetHuman user ~Jean Gothard from November 14th, 2017
Background on ~Jean Gothard's case
GetHuman: ~Jean Gothard - can you tell our other Bergners.com customers when your case took place?
~Jean Gothard: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Bergners.com, and if so, how?
GetHuman: And which of these common Bergners.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Jean Gothard a list of common Bergners.com problems)
~Jean Gothard: "Track order" was why I was trying to contact.
~Jean Gothard's review of Bergners.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Bergners.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jean Gothard: Jennifer in the women's small wear was a great help to me on Sunday afternoon. She checked my credit card balance and assisted me with the puchase of a sweater on sale. I commented to her that I could tell she enjoyed her job. She was assisting a customer on the phone and I patiently waited for her to finish. My next trip to Bergner's, I'll take my purchases to Jennifer to help me. She deserved many Kudo's for her good job. She has a wonderful outlook and a pleasing personality. A fine representation of BERGNER'S.
GetHuman: Let's quantify your experience contacting Bergners.com. On a scale of 1 to 5, how easy is it go get help on a Bergners.com problem?
~Jean Gothard: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jean Gothard: I'd give them a three out of five on communication.
GetHuman: And what about Bergners.com's ability to quickly and effectively address your problem?
~Jean Gothard: For that I would say four out of five.
GetHuman: And finally- any advice for other Bergners.com customers?
~Jean Gothard: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bergners.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jean Gothard taken from his Bergners.com customer service problem that occurred on November 13th, 2017.
Bergners.com
1.00 of 5 stars | 10 reviews
~Jean Gothard's Bergners.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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