Berkshire Hathaway: problem not resolved---but I was given a number...
A Berkshire Hathaway customer review by GetHuman user GetHuman-280626 from November 19th, 2017
Background on GetHuman-280626's case
GetHuman: GetHuman-280626 - can you tell our other Berkshire Hathaway customers when your case took place?
GetHuman-280626: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Berkshire Hathaway, and if so, how?
GetHuman: And which of these common Berkshire Hathaway customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-280626 a list of common Berkshire Hathaway problems)
GetHuman-280626: "Get financial advice" was why I was trying to call.
GetHuman-280626's review of Berkshire Hathaway customer service
GetHuman: So how would you sum up your experience for GetHuman's Berkshire Hathaway customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-280626: problem not resolved---but I was given a number to call that might be able to help to look into the operations of The Winston Salem Journal in Winston Salem NC--we have been a customer for ** years and I have a new carrier that have not delivered papers for three days-I have spoke to a district mgr and was told a shortage of papers were printed on News Years. A new carrier unfamiliar with the route is understandable but what is not---no names or numbers can be provided and the resolution for not delivering the paper is to CANCEL these customers so the carrier will not be inconvience-thank you-Bonnie
GetHuman: Let's quantify your experience contacting Berkshire Hathaway. On a scale of 1 to 5, how easy is it go get help on a Berkshire Hathaway problem?
GetHuman-280626: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-280626: I'd give them a five out of five on communication.
GetHuman: And what about Berkshire Hathaway's ability to quickly and effectively address your problem?
GetHuman-280626: For that I would say three out of five.
GetHuman: And finally- any advice for other Berkshire Hathaway customers?
GetHuman-280626: Call them early in the day or late. Don't forget any personal or account information you might need for Berkshire Hathaway to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-280626 taken from his Berkshire Hathaway customer service problem that occurred on November 16th, 2017.