Best Buy: Bad web site. Bad customer service. Hard to f...

A Best Buy customer review by GetHuman user ~Very disappointed in Albuquerq from November 25th, 2017

Background on ~Very disappointed in Albuquerq's case

GetHuman: ~Very disappointed in Albuquerq - can you tell our other Best Buy customers when your case took place?
~Very disappointed in Albuquerq: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Best Buy, and if so, how?
~Very disappointed in Albuquerq: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~Very disappointed in Albuquerq a list of common Best Buy problems)
~Very disappointed in Albuquerq: "Returns" was why I was trying to call.

~Very disappointed in Albuquerq's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very disappointed in Albuquerq: Bad web site. Bad customer service. Hard to find a human who could tell me about tv installation and extended warranties, both cost and what covered.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~Very disappointed in Albuquerq: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very disappointed in Albuquerq: I'd give them a five out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~Very disappointed in Albuquerq: For that I would say four out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~Very disappointed in Albuquerq: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very disappointed in Albuquerq taken from his Best Buy customer service problem that occurred on November 16th, 2017.

Best Buy

2.33 of 5 stars | 285 reviews

~Very disappointed in Albuquerq's Best Buy Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Best Buy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Best Buy in any way.

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