Best Buy: I called these guys to ask why my order's deliv...

A Best Buy customer review by GetHuman user ~Fool me once from November 25th, 2017

Background on ~Fool me once's case

GetHuman: ~Fool me once - can you tell our other Best Buy customers when your case took place?
~Fool me once: Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to Best Buy, and if so, how?
~Fool me once: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~Fool me once a list of common Best Buy problems)
~Fool me once: "Overcharge/Strange charge" was why I was trying to call.

~Fool me once's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fool me once: I called these guys to ask why my order's delivery had been postponed twice, and was told they oversold the product online. They had charged my credit card for * weeks, and had not yet delivered anything. Guy on the line was nice enough to hang up and call back once he found out they had no more items in stock. He offered me a more expensive but inferior item as a replacement for my original purchase. I knew it wasn't his fault, so I wasn't upset with his answer, but for future big-ticket items I will avoid Best Buy like the plague. I suggest everyone else do the same.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~Fool me once: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fool me once: I'd give them a two out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~Fool me once: For that I would say three out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~Fool me once: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fool me once taken from his Best Buy customer service problem that occurred on November 19th, 2017.

Best Buy

2.33 of 5 stars | 285 reviews

~Fool me once's Best Buy Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Best Buy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Best Buy in any way.

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