Best Buy: I went to the store to exchange item I bought o...

A Best Buy customer review by GetHuman user ~James from November 25th, 2017

Background on ~James's case

GetHuman: ~James - can you tell our other Best Buy customers when your case took place?
~James: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Best Buy, and if so, how?
~James: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~James a list of common Best Buy problems)
~James: "Cancel order" was why I was trying to call.

~James's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~James: I went to the store to exchange item I bought on black Friday. Instead they told me I had to pay full price for the product and returned the item purchased on sale. I then told them I wanted the original item back. They would not and told me to call the *** * and they would get me the item I needed at the price I originally paid. This was to get me out of store. *** * only called the store and repeated what they did. When I asked for the original item again was placed on hold for over ** Minutes uninterrupted, operated came on and asked how they could help me. Returning all items I purchased. Elite status doesn't mean anything.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~James: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~James: I'd give them a two out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~James: For that I would say five out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~James: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~James taken from his Best Buy customer service problem that occurred on November 21st, 2017.

Best Buy

2.33 of 5 stars | 285 reviews

~James's Best Buy Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Best Buy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Best Buy in any way.

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