Best Buy: Went through prompts, waited an hour, never got...

A Best Buy customer review by GetHuman user GetHuman-331681 from October 28th, 2017

Background on GetHuman-331681's case

GetHuman: GetHuman-331681 - can you tell our other Best Buy customers when your case took place?
GetHuman-331681: Sure. It was middle of the night, on October 22nd.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman-331681: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-331681 a list of common Best Buy problems)
GetHuman-331681: "Track order" was why I was trying to call.

GetHuman-331681's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-331681: Went through prompts, waited an hour, never got an apology. Didn't have updated computer information. I had to call to change my delivery date because Best Buy said the date wasn't available, and then the operator offered me the same date! Clueless and disinterested.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
GetHuman-331681: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-331681: I'd give them a five out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
GetHuman-331681: For that I would say four out of five.
GetHuman: And finally- any advice for other Best Buy customers?
GetHuman-331681: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-331681 taken from his Best Buy customer service problem that occurred on October 22nd, 2017.

Best Buy

2.33 of 5 stars | 285 reviews

GetHuman-331681's Best Buy Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Best Buy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Best Buy in any way.

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