Best Buy: I have had the Sansumg note * for only * month...
A Best Buy customer review by GetHuman user ~Anonymous from November 24th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Best Buy customers when your case took place?
~Anonymous: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Best Buy problems)
~Anonymous: "Change order" was why I was trying to call.
~Anonymous's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I have had the Sansumg note * for only * months & bought the insurance that covers everything. The phone went crazy and lost it's mind. I've never seen a phine go down thst bad, and I've been getting smart phones since they came out, I expected a new Samsung Note *. When I opened the box and saw it was refurbished I could not belive it. Frome other companies while the warranty was still on it, and you had insurance on iit you got a hew phone of the same model. for that reason I would only give them two stars.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Best Buy customer service problem that occurred on November 19th, 2017.