Best Buy: Annoying wait music with horrible audio that ec...
A Best Buy customer review by GetHuman user ~Anonymous from November 28th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Best Buy customers when your case took place?
~Anonymous: Yes. It was evening, on November 26th.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Best Buy problems)
~Anonymous: "Geek Squad Support" was why I was trying to call.
~Anonymous's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Annoying wait music with horrible audio that echoes, the representative put me on hold again to figure out how to enter part of my order into the system and I waited for another two minutes as she got the assistance she needed to complete my change of store pickup address
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Best Buy customer service problem that occurred on November 26th, 2017.