Best Buy: their Geek squad is more like a highway robbery...

A Best Buy customer review by GetHuman user ~dheerajnagpal from November 18th, 2017

Background on ~dheerajnagpal's case

GetHuman: ~dheerajnagpal - can you tell our other Best Buy customers when your case took place?
~dheerajnagpal: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Best Buy, and if so, how?
~dheerajnagpal: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~dheerajnagpal a list of common Best Buy problems)
~dheerajnagpal: "Cancel order" was why I was trying to call.

~dheerajnagpal's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dheerajnagpal: their Geek squad is more like a highway robbery squad. *They took my (in-warranty) laptop and said that they will ship it to Asus for getting fixed and told me it will cost **$ for shipping. After ** days, they give me a bill of ***$ and said that it will cost ***$ to fix the laptop since Asus is not covering it under warranty.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~dheerajnagpal: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dheerajnagpal: I'd give them a one out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~dheerajnagpal: For that I would say three out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~dheerajnagpal: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dheerajnagpal taken from his Best Buy customer service problem that occurred on November 15th, 2017.

Best Buy

2.33 of 5 stars | 285 reviews

~dheerajnagpal's Best Buy Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Best Buy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Best Buy in any way.

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