Best Buy: called this number after holding ** mins at loc...

A Best Buy customer review by GetHuman user ~time saver shopper from November 3rd, 2017

Background on ~time saver shopper's case

GetHuman: ~time saver shopper - can you tell our other Best Buy customers when your case took place?
~time saver shopper: Yup. It was morning, on November 1st.
GetHuman: Did you reach out to Best Buy, and if so, how?
~time saver shopper: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~time saver shopper a list of common Best Buy problems)
~time saver shopper: "Geek Squad Support" was why I was trying to call.

~time saver shopper's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~time saver shopper: called this number after holding ** mins at local store. This number answered quickly--but did not have any info--said to call store --took up ** more minutes! I am not impressed. Did not visit BB in ****--probably won't in ****!
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~time saver shopper: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~time saver shopper: I'd give them a five out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~time saver shopper: For that I would say four out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~time saver shopper: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~time saver shopper taken from his Best Buy customer service problem that occurred on November 1st, 2017.

Best Buy

2.33 of 5 stars | 285 reviews

~time saver shopper's Best Buy Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Best Buy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Best Buy in any way.

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