Best Buy: I purchased an ASUS **.*" touchscreen laptop mo...
A Best Buy customer review by GetHuman user ~saraco7 from November 21st, 2017
Background on ~saraco7's case
GetHuman: ~saraco7 - can you tell our other Best Buy customers when your case took place?
~saraco7: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~saraco7 a list of common Best Buy problems)
~saraco7: "Warranty claim" was why I was trying to call.
~saraco7's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~saraco7: I purchased an ASUS **.*" touchscreen laptop model * X***CA-HCL ***** on February **, **** from the Best Buy in Roseville, CA. A unit was unavailable so the sales associate shipped one to me. It arrived later than was promised on February **, ****. On April *, ****, an error code appeared. I contacted ASUS over the phone and was placed on hold for over one hour. I then contacted them through an online chat room. The representative had never encountered the error showing on the laptop. I researched the code online and discovered it was a very common occurrence for ASUS laptops. Since the ASUS rep could not assist me, I took the laptop back to the Best Buy store in Roseville. They charged me an additional $*** to save my data and I then had to purchase a $* memory stick to save the data. The technician, Logan, told me it would take *-* weeks to get my computer back. He told me he was sending it directly to ASUS to repair. I went back to Best Buy two days later to retrieve the memory sti
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~saraco7: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~saraco7: I'd give them a five out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~saraco7: For that I would say two out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~saraco7: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~saraco7 taken from his Best Buy customer service problem that occurred on November 12th, 2017.