Best Buy: I need to return a gift that was purchased at y...
A Best Buy customer review by GetHuman user ~Susi from November 17th, 2017
Background on ~Susi's case
GetHuman: ~Susi - can you tell our other Best Buy customers when your case took place?
~Susi: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~Susi a list of common Best Buy problems)
~Susi: "Geek Squad Support" was why I was trying to call.
~Susi's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susi: I need to return a gift that was purchased at your store on July *th ****. I is a "universal" stand for my droid charge, however it does not work with my phone and actually broke it. It is past ** days, but not yet ** days. I have the receipt, the item re-packed in perfect condition yet I was refused a refund.*I am very upset about this as the sales associate guaranteed me it would work with my droid charge, obviously it did not.*I am on Social Security Disability and it is not easy for me to get out, however, I knew I needed to get this returned within ** days, but NOOOO.....past the ** days. I demand a refund for this product. Send the information in an email so I can print it and return it tomorrow.*It is a Bracketron Desk Mount, Item *******, purchase price $**.**.*I may submit a claim about my broken phone because of this device which I was absolutely guaranteed would work with my phone, it does not!*Thank you, I look forward to hearing from you
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~Susi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susi: I'd give them a one out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~Susi: For that I would say five out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~Susi: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susi taken from his Best Buy customer service problem that occurred on November 9th, 2017.