Best Buy: I have called twice and had five different peop...

A Best Buy customer review by GetHuman user ~Mad in Chattanooga from November 13th, 2017

Background on ~Mad in Chattanooga's case

GetHuman: ~Mad in Chattanooga - can you tell our other Best Buy customers when your case took place?
~Mad in Chattanooga: Yes. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Best Buy, and if so, how?
~Mad in Chattanooga: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad in Chattanooga a list of common Best Buy problems)
~Mad in Chattanooga: "Change order" was why I was trying to call.

~Mad in Chattanooga's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad in Chattanooga: I have called twice and had five different people on the phone only to get disconnected both times trying to resolve an issue with the Reward Zone account.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~Mad in Chattanooga: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad in Chattanooga: I'd give them a one out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~Mad in Chattanooga: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~Mad in Chattanooga: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad in Chattanooga taken from his Best Buy customer service problem that occurred on November 9th, 2017.

Best Buy

2.33 of 5 stars | 285 reviews

~Mad in Chattanooga's Best Buy Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Best Buy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Best Buy in any way.

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