Best Buy: Since the first of november I have been trying...

A Best Buy customer review by GetHuman user ~Discouraged from November 14th, 2017

Background on ~Discouraged's case

GetHuman: ~Discouraged - can you tell our other Best Buy customers when your case took place?
~Discouraged: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Best Buy, and if so, how?
~Discouraged: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~Discouraged a list of common Best Buy problems)
~Discouraged: "Track order" was why I was trying to call.

~Discouraged's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Discouraged: Since the first of november I have been trying to get the warrenty that went with the $** Naga Razer. I paid around $** for it and it didn't come with the mouse. Have talked to over * ** sales people? and can't help...and I said I would pay for it. Just had my second call a few minutes ago, talked to * people and someone finally said try the Parts Dept, but strangely there was a disconnect. I even have had sales people tell me don't have it so they can get back to doing nothing. I am ** going *n ** U can't believe it. If there was an older person over **, I would have had it the first time. This is a hint as word is approach a young salesman BUT go to the HIGH PRices and they will stick to you like Glue. If you don't answer this don't worry as it will be nothing new. Please! Model ******* SKU ******* I read some of the other complaints and boy you are having major problems. Nothing will change until you get the right salespeople and train well and No. * make it super easy to be abl
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~Discouraged: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Discouraged: I'd give them a four out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~Discouraged: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~Discouraged: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Discouraged taken from his Best Buy customer service problem that occurred on November 13th, 2017.

Best Buy

2.33 of 5 stars | 285 reviews

~Discouraged's Best Buy Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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