Best Buy: I have spent hours on the phone and no one want...

A Best Buy customer review by GetHuman user ~never use best buy from November 14th, 2017

Background on ~never use best buy's case

GetHuman: ~never use best buy - can you tell our other Best Buy customers when your case took place?
~never use best buy: Sure. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Best Buy, and if so, how?
~never use best buy: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~never use best buy a list of common Best Buy problems)
~never use best buy: "Return an Order" was why I was trying to call.

~never use best buy's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~never use best buy: I have spent hours on the phone and no one wants to fix the problem. They kept telling me it was *-** business days to be contacted and this one on the **th day.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~never use best buy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~never use best buy: I'd give them a five out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~never use best buy: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~never use best buy: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~never use best buy taken from his Best Buy customer service problem that occurred on November 5th, 2017.

Best Buy

2.33 of 5 stars | 285 reviews

~never use best buy's Best Buy Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Best Buy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Best Buy in any way.

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