Best Buy: wait time is out of this world, the call back n...
A Best Buy customer review by GetHuman user ~joost from November 23rd, 2017
Background on ~joost's case
GetHuman: ~joost - can you tell our other Best Buy customers when your case took place?
~joost: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~joost a list of common Best Buy problems)
~joost: "Make a purchase" was why I was trying to call.
~joost's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joost: wait time is out of this world, the call back number calls you back and then puts you on hold again and then eventually hangs up on you. I can not pay my statement as I have not been billed via mail, and can not access my online account with out a CC which they have not sent me
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~joost: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joost: I'd give them a four out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~joost: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~joost: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joost taken from his Best Buy customer service problem that occurred on November 17th, 2017.