Best Buy: Nearly ** days for a replacement insured phone...

A Best Buy customer review by GetHuman user ~RIP Best buy from November 27th, 2017

Background on ~RIP Best buy's case

GetHuman: ~RIP Best buy - can you tell our other Best Buy customers when your case took place?
~RIP Best buy: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to Best Buy, and if so, how?
~RIP Best buy: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
Shows ~RIP Best buy a list of common Best Buy problems
~RIP Best buy: "Returns" was why I was trying to call.

~RIP Best buy's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RIP Best buy: Nearly ** days for a replacement insured phone, no follow up, follow through or customer service, and two of the three store managers engaged in poor behavior and bullied me
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~RIP Best buy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RIP Best buy: I'd give them a three out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~RIP Best buy: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~RIP Best buy: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RIP Best buy taken from his Best Buy customer service problem that occurred on November 21st, 2017.

Best Buy

2.33 of 5 stars | 285 reviews
Best Buy ReviewsBest Buy's Phone NumberAll Best Buy contact infoGeneral Best Buy customer service info
~RIP Best buy's Best Buy Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Best Buy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Best Buy in any way.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!