Best Buy: I've spent more than * weeks trying to get a re...
A Best Buy customer review by GetHuman user ~LD from November 26th, 2017
Background on ~LD's case
GetHuman: ~LD - can you tell our other Best Buy customers when your case took place?
~LD: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~LD a list of common Best Buy problems)
~LD: "Geek Squad Support" was why I was trying to call.
~LD's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LD: I've spent more than * weeks trying to get a refund I am due for a returned keyboard than never worked. Two weeks I took over *.* hours off work (unpaid) and finally got to "Executive Team" (read BS team), rep, KATHY EASON. She promised to issue my refund right away. I should have received it last week. I didn't. I called and left messages for her Fri, Mon & Tues with no response. Today I've spent *.* hrs so far trying to reach a supervisor. So far, I've spoke with Deb, Kim, Paul, Amanda, Hannah, Kathy and Keyaira. With the exception of Paul, they are all rude and useless. They also lie. Sometimes they say all supervisors are in a meeting, the next time they say the supervisors are not in. I HATE BEST BUY. Once I get the $ they owe me, I will never, ever shop there again. I am currently on hold with Hannah. This one call is so far ** mins in duration. She refuses to transfer me to a Supervisor.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~LD: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LD: I'd give them a one out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~LD: For that I would say three out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~LD: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LD taken from his Best Buy customer service problem that occurred on November 21st, 2017.