Best Buy: OMG!! After finally getting to a Supervisor, I...
A Best Buy customer review by GetHuman user GetHuman-372297 from November 26th, 2017
Background on GetHuman-372297's case
GetHuman: GetHuman-372297 - can you tell our other Best Buy customers when your case took place?
GetHuman-372297: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-372297 a list of common Best Buy problems)
GetHuman-372297: "Geek Squad Support" was why I was trying to call.
GetHuman-372297's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-372297: OMG!! After finally getting to a Supervisor, I found out they sent my refund check to an incorrect address. They refused to reissue the check or arrange for me to pick it up at the store where I left the useless keyboard. But that's not all. They called my local sheriff's office and complained that I had called them too many times. I'm full of shock and outrage. If only one of the many people I've had to talk to about getting the refund I am do had done their job and done it, I don't know, CORRECTLY, I would not have had to keep calling, not to mention the many times I was hung up on and put on terminal hold. This might be funny if it weren't so bloody insulting. And what about taking up the valuable time of San Diego County's finest reporting an irate customer!?! Unbelievable.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
GetHuman-372297: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-372297: I'd give them a three out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
GetHuman-372297: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
GetHuman-372297: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-372297 taken from his Best Buy customer service problem that occurred on November 17th, 2017.