I UPDATED MY ATT CONTRACT AT BEST BUY...
A Best Buy customer review by GetHuman user ~JULITA ROMANO from November 23rd, 2017
Background on ~JULITA ROMANO's case
GetHuman: ~JULITA ROMANO - can you tell our other Best Buy customers when your case took place?
~JULITA ROMANO: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~JULITA ROMANO a list of common Best Buy problems)
~JULITA ROMANO: "Geek Squad Support" was why I was trying to call.
~JULITA ROMANO's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JULITA ROMANO: I UPDATED MY ATT CONTRACT AT BEST BUY ********* GSP ********** BECAUSE OF A MALFUNCTION TOOK THE PHONE BACK TO BEST BUY*THE PHONE HAD TO BE REPLACED. BUT THE INSURANCE FOR THE ABOVE WAS NEVER TERMINATED. MY DEBIT CARD HAS BEEN DEBITED FOR THREE PHONES, I HAVE TWO PHONES ONLY. I CALLED THE ABOVE NUMBER AND WAS GIVEN A REF: ********* WAS TOLD I WILL RECEIVE AN EMAIL TO TO INFORM ME ABNOUT THE INQUIRY IT SHOULD BE RESOLVED BETWEEN * TO ** BUSINESS DAYS....I HAVE YET TO RECEIVE AN EMAIL I CALLED *x SINCE. I SPOKE TO MARK CLIENSTEN WHO SAYS TO ME THE ISSUE IS NOT RESOLVED YET,"HOW ARE THEY TO KNOW I ONLY HAVE * PHONES" I THOUGHT THAT WAS VERY POOR CUSTOMER SERVICE BECAUSE IF THEY RESEARCH I HAVE THE REPLACED PHONE WITH THE SAME PHONE NUMBER. ***-***-****. ALL I'M ASKING FOR IS TO REIMBUSE THE FUNDS THAT WAS DEDUICTED FROM ********* TO PRESENT. YOU COULD CHECK THE RECORDS I'M STILL BEEN BILLED FOR THE RETURNED PHONE. HELP!!
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~JULITA ROMANO: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JULITA ROMANO: I'd give them a one out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~JULITA ROMANO: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~JULITA ROMANO: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JULITA ROMANO taken from his Best Buy customer service problem that occurred on November 19th, 2017.