Best Buy: Complaint on how i was treated at a best buy
A Best Buy customer review by GetHuman user GetHuman-myway from December 1st, 2017
Background on GetHuman-myway's case
GetHuman: GetHuman-myway - can you tell our other Best Buy customers when your case took place?
GetHuman-myway: Yes. It was morning, on November 25th.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman-myway: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-myway a list of common Best Buy problems
GetHuman-myway: "Missing Item" was why I was trying to call.
GetHuman-myway's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-myway: Complaint on how i was treated at a best buy
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-myway: I was pulled out of line by the north riverside best buy manager darel as i was at the register and told i couldent buy the items i was trying to buy. He was rude and gave no reason i asked what was the store policy on buying that item was told i could buy * a day . I havent bought that item today but he told me i can no longer buy it at that location. He desided i have bought to many in the past wich i dont understand how he knows what i bought . I only seen him once befor wich was yesterday when i bought * of the item and he was rude to me and another person in line becase we were buying fire sticks. If theres a max lifetime amount i could buy from your store i was never told and to be treated that way in front of a line of people like i was a stealing something or doing something wrong was embarrassing. I spend alot of money with best buy and shouldent get treated that way. I shop at many of your stores and never had a problem . I shouldn't have to drive out of my way to another location due to your store manager desideing that i cant buy a item at that locationwhen theres no police in place. I feel discriminated against. Why was i singled out I was buying the alloted amount set by your store i did nothing wrong. I want to be notified what is being done about this situation or if i violated and of your store policy. Pleas call me and let me know.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
GetHuman-myway: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-myway: I'd give them a five out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
GetHuman-myway: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
GetHuman-myway: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-myway taken from his Best Buy customer service problem that occurred on November 25th, 2017.
2.33 of 5 stars | 285 reviewsBest Buy ReviewsBest Buy's Phone NumberAll Best Buy contact infoGeneral Best Buy customer service info
GetHuman-myway's Best Buy Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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