Best Buy: I was laughed at and then hung up on*Their geek...
A Best Buy customer review by GetHuman user ~5446 from November 24th, 2017
Background on ~5446's case
GetHuman: ~5446 - can you tell our other Best Buy customers when your case took place?
~5446: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~5446 a list of common Best Buy problems)
~5446: "Cancel order" was why I was trying to call.
~5446's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~5446: I was laughed at and then hung up on*Their geek squad services are completely useless*I bought an iphone and all the warranties that come with it with Best buy.. what a mistake*Now not even a year later the phone is defected.. *I have been to * different locations of best buys and not one person could help me.. they keep sending me to the next person*I get attitude with the mobile representatives*and the over the phone customer service representatives are even worse!**once i get this problem fixed.. which has been the longest, most painful process I've ever had to go through with a store, I will be boycotting Best Buy for the rest of my life!**BEST BUY *****!!!
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~5446: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~5446: I'd give them a five out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~5446: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~5446: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~5446 taken from his Best Buy customer service problem that occurred on November 21st, 2017.