Best Buy: Bought Sony headphone. Opened at counter after...
A Best Buy customer review by GetHuman user ~chuckie from November 24th, 2017
Background on ~chuckie's case
GetHuman: ~chuckie - can you tell our other Best Buy customers when your case took place?
~chuckie: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~chuckie a list of common Best Buy problems)
~chuckie: "Cancel order" was why I was trying to call.
~chuckie's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chuckie: Bought Sony headphone. Opened at counter after paying. Item was scratched on left ear piece. So I wanted a new one. Was told need to go upstairs return then come down and buy new one ????? Ok they wanted my I'D. I asked why I paid cash. Its the only way to get refund. So now I am forced to give up ID. Into thier system. I told rep I wasn't happy with this that these accounts get hacked her reply they all get hacked. Niceeeeeeeeee to know and the mgr had no answer and simply walked away. I want to give one big **** YOU TO BEST BUY. Im done with you. Merry Christmas
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~chuckie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chuckie: I'd give them a five out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~chuckie: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~chuckie: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chuckie taken from his Best Buy customer service problem that occurred on November 23rd, 2017.