Best Buy: West L.A. Geek Squad uninterested and horrible...
A Best Buy customer review by GetHuman user ~hennepin1 from November 26th, 2017
Background on ~hennepin1's case
GetHuman: ~hennepin1 - can you tell our other Best Buy customers when your case took place?
~hennepin1: Yes. It was late at night, on November 18th.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~hennepin1 a list of common Best Buy problems)
~hennepin1: "Track order" was why I was trying to call.
~hennepin1's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hennepin1: West L.A. Geek Squad uninterested and horrible support for Extended Warranties. Based on their response I'm expecting them to not even return the original item to me. Avoid this company until they understand Customer Relationships and buy on Amazon with SquareTrade warranty for a good investment.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~hennepin1: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hennepin1: I'd give them a one out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~hennepin1: For that I would say four out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~hennepin1: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hennepin1 taken from his Best Buy customer service problem that occurred on November 18th, 2017.