Best Buy: Chat agent was fine, referred me to **** number...

A Best Buy customer review by GetHuman user ~John E from November 16th, 2017

Background on ~John E's case

GetHuman: ~John E - can you tell our other Best Buy customers when your case took place?
~John E: Yes I can. It was afternoon, on November 9th.
GetHuman: Did you reach out to Best Buy, and if so, how?
~John E: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
Shows ~John E a list of common Best Buy problems
~John E: "Track an Order" was why I was trying to call.

~John E's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John E: Chat agent was fine, referred me to **** number. No resolution available. Purchased a collectors edition DVD set (valued at $***) and found Season * missing. Have returned to home in New Zealand where upon opening the packaging found that season * was missing - each season is presented in its own folio within a file box for the complete series. Best Buy not willing to ship replacement product or missing season to resolve - they asked if I could ship the incomplete product back (whiich I can for around $***) but Best Buy not willing to pay for shipping. No resolution offered. Seemed simple enough for them to ship the missing season to a local IN address, but no - could not do that either.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~John E: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John E: I'd give them a five out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~John E: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~John E: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John E taken from his Best Buy customer service problem that occurred on November 9th, 2017.

Best Buy

2.33 of 5 stars | 285 reviews
Best Buy ReviewsBest Buy's Phone NumberAll Best Buy contact infoGeneral Best Buy customer service info
~John E's Best Buy Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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