Best Buy: Never have seen a voice response system where y...

A Best Buy customer review by GetHuman user ~pat5501 from November 2nd, 2017

Background on ~pat5501's case

GetHuman: ~pat5501 - can you tell our other Best Buy customers when your case took place?
~pat5501: Yeah. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Best Buy, and if so, how?
~pat5501: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
Shows ~pat5501 a list of common Best Buy problems
~pat5501: "Overcharge/Strange charge" was why I was trying to call.

~pat5501's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pat5501: Never have seen a voice response system where you don't get the option to hold. Only option is to leave a message for a call back. You're lucky if you get a call back in ** hours. This is for the Geek Squad number in Kentucky. Really bad!!!!
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~pat5501: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pat5501: I'd give them a two out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~pat5501: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~pat5501: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pat5501 taken from his Best Buy customer service problem that occurred on October 25th, 2017.

Best Buy

2.33 of 5 stars | 285 reviews
Best Buy ReviewsBest Buy's Phone NumberAll Best Buy contact infoGeneral Best Buy customer service info
~pat5501's Best Buy Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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