Best Buy: Typical corporation, make paying customers wait...
A Best Buy customer review by GetHuman user ~Ben from November 19th, 2017
Background on ~Ben's case
GetHuman: ~Ben - can you tell our other Best Buy customers when your case took place?
~Ben: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~Ben a list of common Best Buy problems)
~Ben: "Overcharge/Strange charge" was why I was trying to call.
~Ben's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ben: Typical corporation, make paying customers wait until they cannot stand it anymore. Sub contract every job out that they can and pay everyone as little as they can to make sure that the board gets all the money they "deserve". I have been trying to get in touch with someone to find a delivery window for an item I bought, it has been an hour and still no one is able to tell me when the window is. This will be our last purchase from best buy!
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~Ben: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ben: I'd give them a one out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~Ben: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~Ben: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ben taken from his Best Buy customer service problem that occurred on November 16th, 2017.