Best Buy: Poor Geek Squad Service. I was scheduled for Ge...
A Best Buy customer review by GetHuman user GetHuman-ttrph from November 29th, 2017
Background on GetHuman-ttrph's case
GetHuman: GetHuman-ttrph - can you tell our other Best Buy customers when your case took place?
GetHuman-ttrph: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ttrph a list of common Best Buy problems)
GetHuman-ttrph: "Make a Purchase" was why I was trying to call.
GetHuman-ttrph's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ttrph: Poor Geek Squad Service. I was scheduled for Geek Squad service on ***. I spoke to Danny the tech coming out. He said be would be out after his first appt, probably around ** - **:**am. I said great and moved all appoints to the morning so I could be available. He called at *:** am to tell me he was available now. I was in the middle of a business conference call. When I called him back he said he would not be able to make it anytime that day because he was busy. I called my consultant and the store to reschedule and have yet to hear back from anyone and it is mow ***. Seems like they take a customers money and do mot care. I would also like to know how the CEO of Best Buy would feel if he had to take a half day off to wait for service. Come on. It is ****. Be Customer Focused and give them a window so do not have to lose a day of work. Time Warner does it, maybe Best Buy should talk to them.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
GetHuman-ttrph: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ttrph: I'd give them a three out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
GetHuman-ttrph: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
GetHuman-ttrph: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ttrph taken from his Best Buy customer service problem that occurred on November 21st, 2017.