Best Buy: as of now i am waiting ** days for my refund an...

A Best Buy customer review by GetHuman user ~Disappointed Cust from November 26th, 2017

Background on ~Disappointed Cust 's case

GetHuman: ~Disappointed Cust - can you tell our other Best Buy customers when your case took place?
~Disappointed Cust : Yes. It was afternoon, on November 24th.
GetHuman: Did you reach out to Best Buy, and if so, how?
~Disappointed Cust : I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed Cust a list of common Best Buy problems)
~Disappointed Cust : "Cancel order" was why I was trying to call.

~Disappointed Cust 's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed Cust : as of now i am waiting ** days for my refund and now i am being told it would take up to ** more days. Do Not Shop @ Best Buy
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~Disappointed Cust : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed Cust : I'd give them a one out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~Disappointed Cust : For that I would say three out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~Disappointed Cust : Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed Cust taken from his Best Buy customer service problem that occurred on November 24th, 2017.

Best Buy

2.33 of 5 stars | 285 reviews

~Disappointed Cust 's Best Buy Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Best Buy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Best Buy in any way.

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