Best Buy: I AM SOO MAD AT BEST BUY. THEY PUT GREEK SQUAD...

A Best Buy customer review by GetHuman user ~toni from November 27th, 2017

Background on ~toni's case

GetHuman: ~toni - can you tell our other Best Buy customers when your case took place?
~toni: Yup. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Best Buy, and if so, how?
~toni: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
Shows ~toni a list of common Best Buy problems
~toni: "Dispute a Charge" was why I was trying to call.

~toni's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~toni: I AM SOO MAD AT BEST BUY. THEY PUT GREEK SQUAD ON MY BILL IN DEC. **** I HAVE BEEN TRYING TO GET THIS TAKEN OFF MY BILL FOR * MONTHS NOW AND KEEP GETTING TRANSFERED AND TRANSFERED AND GET NO WHERE. THEY TELL ME THIS IS A CONTRACT THE STOPED THE GREEK SQUAD IN Dec took **.* **- but I STILL NEED TO PAY THE REST THERE IS NOTHING THEY CAN DO! WTF! NOT ACCECPTABLE I AM SO MAD. I am still on hold while I am typing this. going to go to the media and internet. this is enough of this ****.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~toni: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~toni: I'd give them a four out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~toni: For that I would say five out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~toni: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~toni taken from his Best Buy customer service problem that occurred on November 25th, 2017.

Best Buy

2.33 of 5 stars | 285 reviews
Best Buy ReviewsBest Buy's Phone NumberAll Best Buy contact infoGeneral Best Buy customer service info
~toni's Best Buy Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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