Best Buy: So I just needed to find out if I could apply R...
A Best Buy customer review by GetHuman user ~sharpcrayon from November 19th, 2017
Background on ~sharpcrayon's case
GetHuman: ~sharpcrayon - can you tell our other Best Buy customers when your case took place?
~sharpcrayon: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~sharpcrayon a list of common Best Buy problems)
~sharpcrayon: "Returns" was why I was trying to call.
~sharpcrayon's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sharpcrayon: So I just needed to find out if I could apply Reward Zone $$ to a credit card bill for Best Buy. I'm now on my *th phone call to try to get an answer. In two instances Best Buy lied to me (it was CitiBank's credit card division). They said they needed to transfer me to get the answer--I said I wouldn't stay on if they fed me into another auto-bot and TWO TIMES with TWO DIFFERENT REPS they promised, "No, I will get you to a person." Both times they sent me right into auto-loop. Still don't have the answer. Giving up.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~sharpcrayon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sharpcrayon: I'd give them a two out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~sharpcrayon: For that I would say three out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~sharpcrayon: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sharpcrayon taken from his Best Buy customer service problem that occurred on November 14th, 2017.