Best Buy: They were suppose to price match an item purcha...

A Best Buy customer review by GetHuman user ~Strike one best buy from November 28th, 2017

Background on ~Strike one best buy's case

GetHuman: ~Strike one best buy - can you tell our other Best Buy customers when your case took place?
~Strike one best buy: Yeah. It was late at night, on November 22nd.
GetHuman: Did you reach out to Best Buy, and if so, how?
~Strike one best buy: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~Strike one best buy a list of common Best Buy problems)
~Strike one best buy: "Make a purchase" was why I was trying to call.

~Strike one best buy's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Strike one best buy: They were suppose to price match an item purchased from them to there new lower price within ** days and they said that they cant cause I got a very good price already, I am not even joking. Consumer Relations Agent TOM employee *******.*Then I spoke with a senior supervisor Angela and she was very helpful. She sent me a gift card with the difference because she could not do price match but at least found a way to do what was right. Thanks to Angela I will still shop at Best Buy oppose to choosing other avenues.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~Strike one best buy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Strike one best buy: I'd give them a one out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~Strike one best buy: For that I would say two out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~Strike one best buy: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Strike one best buy taken from his Best Buy customer service problem that occurred on November 22nd, 2017.

Best Buy

2.33 of 5 stars | 285 reviews

~Strike one best buy's Best Buy Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Best Buy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Best Buy in any way.

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