Best Buy: I should not be responsible for the Canton GA s...
A Best Buy customer review by GetHuman user ~Jim Hughes from November 22nd, 2017
Background on ~Jim Hughes's case
GetHuman: ~Jim Hughes - can you tell our other Best Buy customers when your case took place?
~Jim Hughes: Yeah. It was late at night, on November 12th.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim Hughes a list of common Best Buy problems)
~Jim Hughes: "Dispute a Charge" was why I was trying to call.
~Jim Hughes's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim Hughes: I should not be responsible for the Canton GA stores mistake. They forgot to add Windows *** to a computer I purchased and they say I have to return ** miles one way to fix their mistake.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~Jim Hughes: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim Hughes: I'd give them a one out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~Jim Hughes: For that I would say five out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~Jim Hughes: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim Hughes taken from his Best Buy customer service problem that occurred on November 12th, 2017.