Best Buy: We purchased and paid for an appliance over * m...
A Best Buy customer review by GetHuman user ~maltron from November 25th, 2017
Background on ~maltron's case
GetHuman: ~maltron - can you tell our other Best Buy customers when your case took place?
~maltron: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~maltron a list of common Best Buy problems)
~maltron: "Missing Item" was why I was trying to call.
~maltron's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maltron: We purchased and paid for an appliance over * month ago. The first delivery was * weeks after we paid for it. The item was delivered severely damaged and unusable. The Customer Service rep on the phone advised we would get a new stove by Friday. Today is * days later and now we are told it will be delivered on Feb **, which will be * full months after purchasing it. NO ONE in Customer service can help us with this problem.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~maltron: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maltron: I'd give them a four out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~maltron: For that I would say five out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~maltron: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maltron taken from his Best Buy customer service problem that occurred on November 15th, 2017.