Better Homes and Garden Magazine: VERY difficult to get to my account summary. Fi...
A Better Homes and Garden Magazine customer review by GetHuman user ~vtoria2 from November 21st, 2017
Background on ~vtoria2's case
GetHuman: ~vtoria2 - can you tell our other Better Homes and Garden Magazine customers when your case took place?
~vtoria2: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to Better Homes and Garden Magazine, and if so, how?
GetHuman: And which of these common Better Homes and Garden Magazine customer issues best describes the reason you wanted to talk to them?
(Shows ~vtoria2 a list of common Better Homes and Garden Magazine problems)
~vtoria2: "Change Address" was why I was trying to call.
~vtoria2's review of Better Homes and Garden Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's Better Homes and Garden Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vtoria2: VERY difficult to get to my account summary. Finally had to find the number and call. Suggestion..have account summary visible on home page so we can easily * click and we are there. Please do this. Thank you. P.S. Melissa was very nice but seemed to be annoyed that I was frustrated about not being able to locate my acct summary. She had to literally walk me thru online to get there. Love my publication.
GetHuman: Let's quantify your experience contacting Better Homes and Garden Magazine. On a scale of 1 to 5, how easy is it go get help on a Better Homes and Garden Magazine problem?
~vtoria2: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vtoria2: I'd give them a five out of five on communication.
GetHuman: And what about Better Homes and Garden Magazine's ability to quickly and effectively address your problem?
~vtoria2: For that I would say two out of five.
GetHuman: And finally- any advice for other Better Homes and Garden Magazine customers?
~vtoria2: Call them early in the day or late. Don't forget any personal or account information you might need for Better Homes and Garden Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vtoria2 taken from his Better Homes and Garden Magazine customer service problem that occurred on November 12th, 2017.