BikeWagon.com: not open on weekends. was short a part for an e...
A BikeWagon.com customer review by GetHuman user ~frank from November 22nd, 2017
Background on ~frank's case
GetHuman: ~frank - can you tell our other BikeWagon.com customers when your case took place?
~frank: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to BikeWagon.com, and if so, how?
GetHuman: And which of these common BikeWagon.com customer issues best describes the reason you wanted to talk to them?
(Shows ~frank a list of common BikeWagon.com problems)
~frank: "Overcharge/Strange charge" was why I was trying to call.
~frank's review of BikeWagon.com customer service
GetHuman: So how would you sum up your experience for GetHuman's BikeWagon.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frank: not open on weekends. was short a part for an expidited order and a part the *" bracket was missing but the order came before the due date, always a plus.guess ill try during the week. that was wasted shipping money down the drain...
GetHuman: Let's quantify your experience contacting BikeWagon.com. On a scale of 1 to 5, how easy is it go get help on a BikeWagon.com problem?
~frank: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frank: I'd give them a one out of five on communication.
GetHuman: And what about BikeWagon.com's ability to quickly and effectively address your problem?
~frank: For that I would say five out of five.
GetHuman: And finally- any advice for other BikeWagon.com customers?
~frank: Call them early in the day or late. Don't forget any personal or account information you might need for BikeWagon.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frank taken from his BikeWagon.com customer service problem that occurred on November 18th, 2017.
BikeWagon.com
2.50 of 5 stars | 1 reviews
~frank's BikeWagon.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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