Black & Decker: I have a complaint which is justified. Since D...
A Black & Decker customer review by GetHuman user ~virginia robinson from November 9th, 2017
Background on ~virginia robinson's case
GetHuman: ~virginia robinson - can you tell our other Black & Decker customers when your case took place?
~virginia robinson: Yes. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Black & Decker, and if so, how?
GetHuman: And which of these common Black & Decker customer issues best describes the reason you wanted to talk to them?
(Shows ~virginia robinson a list of common Black & Decker problems)
~virginia robinson: "Warranty claim" was why I was trying to call.
~virginia robinson's review of Black & Decker customer service
GetHuman: So how would you sum up your experience for GetHuman's Black & Decker customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~virginia robinson: I have a complaint which is justified. Since Dec.**** I have had * spacemaker ovens and both have broken. Has yourquality changed since **** when I began buying nothing but B&D products. pls advise
GetHuman: Let's quantify your experience contacting Black & Decker. On a scale of 1 to 5, how easy is it go get help on a Black & Decker problem?
~virginia robinson: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~virginia robinson: I'd give them a three out of five on communication.
GetHuman: And what about Black & Decker's ability to quickly and effectively address your problem?
~virginia robinson: For that I would say four out of five.
GetHuman: And finally- any advice for other Black & Decker customers?
~virginia robinson: Call them early in the day or late. Don't forget any personal or account information you might need for Black & Decker to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~virginia robinson taken from his Black & Decker customer service problem that occurred on November 1st, 2017.