Black & Decker: I wanted to buy a specific product. The agent...
A Black & Decker customer review by GetHuman user ~spike anton from November 16th, 2017
Background on ~spike anton's case
GetHuman: ~spike anton - can you tell our other Black & Decker customers when your case took place?
~spike anton: Yup. It was late at night, on November 6th.
GetHuman: Did you reach out to Black & Decker, and if so, how?
GetHuman: And which of these common Black & Decker customer issues best describes the reason you wanted to talk to them?
(Shows ~spike anton a list of common Black & Decker problems)
~spike anton: "Where to buy" was why I was trying to call.
~spike anton's review of Black & Decker customer service
GetHuman: So how would you sum up your experience for GetHuman's Black & Decker customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~spike anton: I wanted to buy a specific product. The agent (Lewana I believe)located a place within ** miles of my home that had the electric cordless roto tiller I wanted.
GetHuman: Let's quantify your experience contacting Black & Decker. On a scale of 1 to 5, how easy is it go get help on a Black & Decker problem?
~spike anton: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~spike anton: I'd give them a three out of five on communication.
GetHuman: And what about Black & Decker's ability to quickly and effectively address your problem?
~spike anton: For that I would say five out of five.
GetHuman: And finally- any advice for other Black & Decker customers?
~spike anton: Call them early in the day or late. Don't forget any personal or account information you might need for Black & Decker to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~spike anton taken from his Black & Decker customer service problem that occurred on November 6th, 2017.