Blackberry: All lies, I have been waiting * hours for tech...
A Blackberry customer review by GetHuman user ~Frustrated! from November 7th, 2017
Background on ~Frustrated!'s case
GetHuman: ~Frustrated! - can you tell our other Blackberry customers when your case took place?
~Frustrated!: Sure. It was morning, on November 3rd.
GetHuman: Did you reach out to Blackberry, and if so, how?
GetHuman: And which of these common Blackberry customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated! a list of common Blackberry problems)
~Frustrated!: "Warranty claim" was why I was trying to call.
~Frustrated!'s review of Blackberry customer service
GetHuman: So how would you sum up your experience for GetHuman's Blackberry customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated!: All lies, I have been waiting * hours for tech support to call me back. Have made dozen calls internationally for help. phone stopped recognizing password and is wiping data clean.. HELP!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Blackberry. On a scale of 1 to 5, how easy is it go get help on a Blackberry problem?
~Frustrated!: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated!: I'd give them a two out of five on communication.
GetHuman: And what about Blackberry's ability to quickly and effectively address your problem?
~Frustrated!: For that I would say five out of five.
GetHuman: And finally- any advice for other Blackberry customers?
~Frustrated!: Call them early in the day or late. Don't forget any personal or account information you might need for Blackberry to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated! taken from his Blackberry customer service problem that occurred on November 3rd, 2017.