Blackberry: I am a cancer patient and my phone turned off o...
A Blackberry customer review by GetHuman user ~goeatshit from November 20th, 2017
Background on ~goeatshit's case
GetHuman: ~goeatshit - can you tell our other Blackberry customers when your case took place?
~goeatshit: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Blackberry, and if so, how?
GetHuman: And which of these common Blackberry customer issues best describes the reason you wanted to talk to them?
(Shows ~goeatshit a list of common Blackberry problems)
~goeatshit: "Repairs" was why I was trying to call.
~goeatshit's review of Blackberry customer service
GetHuman: So how would you sum up your experience for GetHuman's Blackberry customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~goeatshit: I am a cancer patient and my phone turned off one day and now I can't get it to turn on. Blackberry told me there is nothing they can do. I need the contacts off the phone so I can contact my Doctors. The manager that finally came to the phone was an ***!
GetHuman: Let's quantify your experience contacting Blackberry. On a scale of 1 to 5, how easy is it go get help on a Blackberry problem?
~goeatshit: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~goeatshit: I'd give them a two out of five on communication.
GetHuman: And what about Blackberry's ability to quickly and effectively address your problem?
~goeatshit: For that I would say one out of five.
GetHuman: And finally- any advice for other Blackberry customers?
~goeatshit: Call them early in the day or late. Don't forget any personal or account information you might need for Blackberry to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~goeatshit taken from his Blackberry customer service problem that occurred on November 12th, 2017.