Blizzard's already awful customer service has r...
A Blizzard customer review by GetHuman user ~Anonymous from November 20th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Blizzard customers when your case took place?
~Anonymous: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to Blizzard, and if so, how?
GetHuman: And which of these common Blizzard customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Blizzard problems)
~Anonymous: "In Game Problem" was why I was trying to contact.
~Anonymous's review of Blizzard customer service
GetHuman: So how would you sum up your experience for GetHuman's Blizzard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Blizzard's already awful customer service has reached a new low. It is impossible to contact any employee of this company now, as the canned telephone message is unhelpful, disconnects the second that the recorded message ends, and the Blizzard*battle.net website is completely down and non-responsive.*Thank you, Blizzard, for making my decision to end my subscription so very easy.
GetHuman: Let's quantify your experience contacting Blizzard. On a scale of 1 to 5, how easy is it go get help on a Blizzard problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Blizzard's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Blizzard customers?
~Anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Blizzard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Blizzard customer service problem that occurred on November 18th, 2017.